This policy applies to all digital passes sold in the 360Planter app by Leap9x Ventures Private Limited.
1. Annual passes are final
All annual digital pass upgrades are final. Once an annual pass is activated, the payment is non-refundable and cannot be cancelled for a refund, in whole or in part. This applies whether or not the plant spots, reminders or AI features included in the pass are used.
2. Why
A pass unlocks digital capacity and AI-assisted features immediately on payment. The benefit is delivered in full at that moment, so it cannot be returned.
3. Stopping a pass
You may stop a pass at any time from the app. The pass then stays active until the end of the period you already paid for and is not renewed afterwards. No pro-rata amount is refunded for the unused part of the period.
4. Monthly passes
Monthly passes can be stopped before the next monthly date so no further amount is taken. Amounts already charged for the current month are not refunded.
5. Failed or duplicate payments
If you are charged twice for the same pass, or a payment is taken without the pass being activated, write to us through the support contact in the app within 7 days with the payment reference. Verified duplicate or failed-activation charges are returned to the original payment method within 7 to 10 working days.
6. Contact
All refund questions go to the support contact shown in the app or on 360planter.com, quoting the mobile number on the account and the payment reference.